Desktop Support Technician (2025061064)
Overview
Thurber has an exciting opportunity for a Desktop Support Technician to join our team in Calgary, Alberta.
Thurber provides geotechnical, environmental and construction materials engineering and testing services for a variety of industries across Canada. Our multidisciplinary expertise allows us to work on problems related to earth, the environment and construction materials. We solve problems in a wide variety of industries including transportation, building construction, municipal infrastructure, land development, dams and water resources, industrial development, mining, oil and gas, marine and environmental services.
Responsibilities
As our Desktop Support Technician, you will work as part of our national Information Technologies Team to support the software and hardware needs of our Calgary branch under the direction of our Corporate IT Manager and working closely with our Calgary management team.
More specifically your responsibilities will include:
- Acting as the primary contact for End User support;
- Providing patch and update management of the various software packages used, such as Windows, antivirus software;
- Performing workstation performance management, including setups, upgrades, and managing trouble tickets;
- Managing and maintaining the phone system (Telus Business Connect);
- Managing and maintaining cellular phones, including upgrades and device changes;
- Assisting in the Management of loaner equipment inventory and assisting with setup or downloading data from returned devices (GPS, Cameras, Mobile WiFi sticks, Software keys, etc.);
- Participate in the acquisition of required hardware and software resources for both offices; and,
- Pick up and drop off IT equipment and supplies to and from suppliers.
Qualifications and Assets
- In order to qualify for this role, you will have at least two (2) years of relevant experience in providing desktop support, or similar services, along with graduate degree or diploma in a related field.
- As our ideal candidate, you'll join us with excellent communication skills. Your strong interpersonal skills will combine with your technical knowledge and experience to ensure your success as you support our operations in a desktop support capacity.
- Finally, you will also hold a class 5 Driver’s License.
What we offer
Upon joining Thurber Engineering you'll be welcomed into a casual, inclusive and professional office environment where open communication is valued at all levels. We're eager to help our team reach their potential which is why many of our team members spend much of their career with us! Here are the benefits of working for us in Calgary:
- Our office is centrally located with quick access to major roadways including Macleod Trail, Glenmore Trail, and Deerfoot Trail.
- We offer free onsite parking and a secure bicycle lock up facility + showers.
- Enjoy your lunch hour in our private, sunny atrium, or visit one of the numerous neighbouring shops and restaurants.
- Our flat organizational structure allows easy access to senior professionals, corporate leaders, and subject matter experts across the company for mentorship and feedback.
- Our culture is respectful, collaborative, inclusive, and fun.
- We offer financial support towards professional development.
- We provide health and dental coverage, a healthcare spending account, RRSP matching, and an Employee and Family assistance program with 24/7 support online or over the phone.
About Thurber
Thurber Engineering Ltd. provides environmental, geotechnical, and materials engineering and testing services. A Canadian-owned company since 1957, we are consistently recognized for the quality of our work, the knowledge of our people, and for conducting our business with integrity.
Our team continues to grow as we build our reputation by working closely with our clients to provide timely, high-value solutions and technical support. Thurber is wholly owned by our senior employees and operates from British Columbia, Alberta, Saskatchewan and Ontario.
At Thurber, we know that our success can be attributed to the hard working, innovative group of people who come in every day ready and excited to take on new challenges and solve problems. We seek out team members who work hard, innovate, and operate with integrity. Our regional diversity gives us specialized knowledge of the various and complex geological and environmental conditions across Canada.
Our Purpose:
To make a difference for people.
Our Values:
Passion:
We're driven to deliver our best and inspire others.
Quality:
We're committed to providing our clients with a quality experience, in both service and product.
Caring:
We show kindness and concern for others, the environment, and the industry.
Together:
We make a difference for people by working with passion, quality, and care - together.
Don't miss out on this amazing opportunity to work for a remarkable organization that takes pride in its employees - apply today!